Do you have free shipping?
We offer complimentary shipping on non-subscription orders shipping in the US over $75 before tax!
All of our US subscriptions receive complimentary shipping, no matter the size. If you’re interested, you can sign up for a subscription here
When will I be billed for my subscription?
Subscription shipments are billed the day before your coffee is scheduled to roast and ship.
What shipping methods are available for coffee?
Coffee is shipped via either USPS First Class, USPS Priority or USPS Priority Express.
First Class and USPS Priority have a stated estimated shipping time of 1-6 days, while USPS Priority Express offers a 1-2 day expedited service.
What forms of payment do you accept?
Currently, we accept Visa, Master Card, American Express, PayPal, and Discover.
Do you have gift options?
We sure do!
Give a Meti Brew At Home / Gift subscription /, and choose the size, the coffee, and
how many shipments you would like to give. Then, just choose how you want to gift it:
- You can either print or email a gift certificate, which will contain a redemption code for the
- Or, if you have the recipient’s address, you can get started sending coffee straight to their
And you can include a / gift note / with any purchase
Rush orders: Can I pay for next-day shipping?
Yes, you can. You can pay for next day delivery, but please email us, so we make sure your order gets out asap.
Delayed shipping, wrong address, wrong order, and missing item ?
Please contact us if any of these occur. Our team will be more than happy to assist
Do you have ground and beans?
Yes we have both!
Where are you located ? Can I pick up ?
Currently online store only.
Do you have a coffee shop / store front ?
Not yet. Hopefully in the future.
What brew methods do you recommend?
We source and roast beans that have great versatility across many devices, so the right method often comes down to personal preference.
Does my gift subscription have an expiration date?
Unredeemed gift subscriptions never expire; you can redeem them at any time! If you’re
having any trouble redeeming one, just reach out to our team at firstname.lastname@example.org.
Redeemed gift subscriptions end after the last shipment has been sent on its way.
Can I pause my subscription?
Going on vacation? Too much coffee and need to hit pause? Just want to take a break?
No need to cancel. It’s easy to skip one or more shipments.
Just send us an email at email@example.com
How should I store my coffee?
We recommend using coffee within 20 days after it is roasted. We recommend storing coffee in a cool, dry place, away from heat and light, in its original packaging, or an airtight container.
The levels of moisture present in the refrigerator and freezer can greatly accelerate flavor loss. We don’t recommend storing beans in the refrigerator.
What should I do if my order arrives damaged?
Oh no! That’s definitely not what we want for you.
Please email our support team at firstname.lastname@example.org with your order number and a photo of the damaged item (along with a photo of the shipping box) so we can assist you and report this to our Warehouse. We’ll get you sorted right away!